Refund Policy

1. Overview

Jinhub Technologies is committed to providing high-quality fintech and educational technology solutions. We understand that sometimes our services may not meet your expectations, and we want to ensure your satisfaction with our offerings.

This refund policy outlines the terms and conditions under which refunds may be provided for our various services and products.

2. Service Categories and Refund Terms

2.1 Educational Platforms (e.g., EasyTough)

For our educational platforms and learning management systems:

• Free Services: No refund applicable
• Premium Subscriptions: 30-day money-back guarantee for new subscriptions
• Annual Plans: Pro-rated refunds available within the first 60 days
• Enterprise Solutions: Custom refund terms as per service agreement

2.2 Fintech Solutions

For our financial technology solutions:

• Software Licenses: 14-day refund period for unused licenses
• Consulting Services: Refund available if service not delivered as agreed
• Custom Development: Milestone-based refunds as per project agreement

2.3 Web and Mobile Applications

For web and mobile applications:

• App Store Purchases: Subject to platform refund policies
• Web Applications: 30-day refund for subscription-based services
• One-time Purchases: 14-day refund period

3. Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• Request must be made within the specified refund period
• Service must not have been extensively used or consumed
• Technical issues must be reported within 48 hours of purchase
• Account must be in good standing with no violations of terms
• Refund request must include valid reason and supporting details

4. Non-Refundable Items

The following items and services are generally non-refundable:

• Services that have been fully delivered and utilized
• Custom development work that has been completed and delivered
• Consulting services that have been provided
• Third-party integrations or external service costs
• Services used in violation of our terms of service
• Promotional or discounted services unless otherwise specified

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@jinhub.co.in
2. Provide your account details and order information
3. Explain the reason for the refund request
4. Include any relevant documentation or screenshots
5. Allow 3-5 business days for review and processing

5.2 Refund Processing Time

Once approved, refunds are typically processed within:

• Credit Card Refunds: 5-10 business days
• Bank Transfers: 3-7 business days
• Digital Wallets: 1-3 business days
• Cryptocurrency: 1-2 business days

6. Partial Refunds

In certain circumstances, partial refunds may be provided:

• For annual subscriptions used for a portion of the year
• When services are partially delivered
• For unused portions of bundled services
• When technical issues affect only specific features

Partial refund amounts are calculated based on the unused portion of the service and any applicable administrative fees.

7. Dispute Resolution

If you disagree with a refund decision:

1. Contact our customer support team for review
2. Provide additional information or documentation
3. Request escalation to a senior support representative
4. If unresolved, we may offer alternative solutions or credits

We are committed to fair resolution of all customer concerns.

8. Special Circumstances

We may consider refunds outside our standard policy in special circumstances:

• Extended service outages or technical failures
• Billing errors or duplicate charges
• Services not delivered as advertised
• Hardship cases (evaluated individually)

These cases are reviewed on an individual basis by our management team.

9. Contact Information

For refund requests or questions about this policy, please contact us:

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Continued use of our services after policy changes constitutes acceptance of the new terms.